View Our Website View All Jobs

Helpdesk Support Technician

ABOUT GREYSIGNAL

 

GreySignal began as a small software development studio, and for the last four years we’ve focused on bringing together the software you use everyday into one reliable, seamless platform for thousands of businesses across the nation. We are a self-funded, profitable, and fast paced team.

 

ABOUT YOU

  • - You have a well seasoned sense of all aspects of IT, including hardware, software, code, etc.
  • - You are able to work in a fast paced environment with a high sense of urgency.
  • - You can document customer issues in our state-of-the-art help desk applications.
  • - You have at least 2 years experience working with Group Policy, Active Directory and Windows 7.
  • - You don’t mind dressing professionally on a daily basis.
  • - Comfortable working with time tracking tools, updating tickets from computers or mobile devices.
  • - You are outgoing, friendly, and ready to start everyday with a positive attitude.
  • - You’re patient and enjoy solving tough problems. You take pride in explaining and helping others understand problems and solutions.
  • - You are an exceptional communicator and you treat people kindly. You can gracefully break down, solve, and explain, even the most complex problems. Listening, talking, and working with people makes you happy.
  • - Your writing skills are flawless. We mean it. You must have a savvy style and a firm grip on grammar.
  • - You can de-escalate a tense situation with ease and grace—working through a tough issue or bug with an upset customer not only doesn’t scare you, it’s a challenge you’re eager to take on.
  • - You understand our customer base, and don’t mind updating a ticket or jumping on an emergency conference call after normal business hours if we need you.
  • - Your a hard worker with a history of getting things done carefully and efficiently. You’re thorough—no detail go unnoticed. You’re self motivated, but also enjoy contributing to a team.
  • - You have the ability to switch gears quickly and readjust your focus appropriately.
  • - You don’t mind doing the same thing from day to day. You’re also comfortable jumping onto a side project when the occasion arises and aren’t scared to tackle the new and unknown.
  • - You understand that when a ticket comes in and it's assigned to you/your group, you need to jump on it immediately.

 

SAMPLE PROJECTS YOU MAY WORK ON

 

  • - Helping customers access their data on our platforms while keeping it personable.
  • - Proactively monitor customer workstations and servers so we’re on top of oncoming issues.
  • - Setup a few handfuls of workstations in our facility and start a mass imaging/cloning train.
  • - Try you’re best to resolve customer issues within the first response.
  • - Visit a customer's facility and bring a PC back to our processing facility for repairs.

 

Past experience working in healthcare IT operations beneficial. Proficiency in Cerner, PointClickCare, AOD, Sigmacare, etc

 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150
Human Check*