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IT Service Manager

Company Overview

GreySignal began as a small software development studio, and for the last eight years we've focused on bringing together the software you use everyday into one reliable, seamless platform for thousands of businesses across the nation. We are self-funded, profitable, and fast paced team.

Job Summary

An IT Service Manager (Tead Leader) position is responsible for directing employees daily routines and interact with customers to ensure a positive experience. Team Leaders ensure staff is meeting SLAs and following company policies and procedures during the day. Team Leaders report to management. 

Responsibilities and Duties

  • Ensuring each and every employee is working to the best of their ability. 
  • Handle scheduling of their assigned shift and managing call offs.
  • Direct training sessions and ensure distribution of new materials is circulated to all employees of their assigned shift.
  • Ensure all company policy and procedures are followed each and every day.
  • Prepare reports and ensure documentation is completed
  • Stay in constant contact with upper management

Qualifications and Skills

  • Have a well seasoned sense of all aspects of IT, including hardware, software, code, etc.
  • Are able to work in a fast paced environment with a high sense of urgency.
  • Can document customer issues in our state-of-the-art help desk applications, whether it is on the phone or through an email.
  • Have at least 2 years experience as a shift supervisor.
  • Dress professionally on a daily basis.
  • Are outgoing, friendly, and ready to start everyday with a positive attitude.
  • Patient and enjoy solving tough problems. You take pride in explaining and helping others understand problems and solutions.
  • Are an exceptional communicator and you treat people kindly while gracefully break down, solve, and explain, even the most complex problems.
  • Can de-escalate a tense situation with ease and grace—working through a tough issue or bug with an upset customer not only doesn’t scare you, it’s a challenge you’re eager to take on.
  • You understand our customer base, and don’t mind updating a ticket or jumping on an emergency conference call after normal business hours if we need you.
  • Your a hard worker with a history of getting things done carefully and efficiently. You’re thorough—no detail go unnoticed. You’re self motivated, but also enjoy contributing to a team.

Salary Range

Competitive salary + performance bonus

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